Last Updated: April 16, 2025

Doctors currently accepting patients: None
– Dr. Tan has reached his target list of patients and will not be accepting any new patients moving forward. Submissions made after April 15 for Dr Tan will not be accepted. For applicants who submitted their intake forms prior to April 15, please expect a wait time of 2 to 3 months before you will be contacted by phone.

*Please do not send your intake application without prior pre-approval. It will be rejected.
*We do not have a waiting list as it was permanently closed on January 2023.
*Some of our doctors may also have some capacity to take on family members of existing patients. Please contact our clinic via phone for more information before sending any emails or intake inquiries.

**Our clinic does not offer internal patient transfers. Once you have an assigned doctor or nurse practitioner at Mango Medical, we do not transfer you to another doctor in the same clinic. If your family doctor or nurse practitioner is retiring or leaving Mango Medical, we do not transfer or re-assign you to another Mango doctor as all doctors are at full capacity. If you would like your files to be transferred to another clinic, please call our office for more information.

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Only follow these steps to register if we have doctors accepting patients (refer to top):

**Please be aware of our zero-tolerance policy which is available on our front page as we do not tolerate any forms of abuse or harassment.**

  1. Download and complete the correct intake form. (This form is required for each individual, regardless of age)
    – Click here to download the Adult Intake Form for applicants 18 years of age and older.
    – Click here to download the Pediatric Intake Form for applicants under 18 years old such as teenagers and children.
    – Please use your legal name that’s on your government-issued ID. You can add brackets if you have a preferred name.
    – If you recently applied for BC MSP, please specifically mention that in your email. As a friendly reminder, if you do not have a valid BC MSP, you will need to pay out of pocket for the initial intake appointment.
    – On the blank line on page 5, please put the indicated doctor’s name [The name of the doctor you’re applying for] (DO NOT use your own name or “Mango Medical Clinic”).
    – From pages 5 to 8, each check box should be checked off or filled in by your initials.
    – Complete the transfer of records form     only if you currently have or had a previous family doctor.
  2. Please email your completed PDF form(s) to: intake@mangomedical.ca [Paper mail, fax, photos not accepted]
    – The above email is only for intake submissions, not for general inquiries. Please call us instead for general inquiries.
    – Please put “New Patient Intake – Patient’s Name – Indicated Doctor’s Name” on the title of your email.
    – If you are submitting multiple family member intake forms, please attach the files separately (not combined in a large file) and send it together in one email as this makes it easier for us to attach relationships for family members.
    – If you were pre-approved for your intake from our clinic with a doctor who is currently not accepting patients, please specify in your email description by providing either the legal name of the friend/family who asked on your behalf OR the staff/doctor whom you spoke to. Otherwise, we will not process your intake form.
    – Do not send/attach links (Apple/Google/Outlook/other third party documents), it will not be accepted.
    – If you sent your intake forms successfully to the the email above, you will receive an automated email reply. If you did not receive an automated email reply, you may have sent it to an incorrect email.
  3. Our staff will either call or email you once we have verified that your form(s). Depending on clinic availability and doctor preference, you may be offered the option of: phone, virtual (video call) or in-person intake visits.
    – Do not call or email our office regarding your intake, repeated calls/emails are not tolerated. You will be contacted accordingly.
    – You must physically be in British Columbia in order book your intake appointment. If you are out of province or overseas, we are unable to assist you.
  4. Please visit this link to verify your ID ONLY if you received an email to proceed with your intake.
    – Hours for ID verification are: Monday to Friday from 9:30AM to 4PM excluding weekends and statutory holidays.
    – We have a timer on our queue. If you leave the queue or call our office within 30 minutes, you will be placed in the bottom of the queue. If 30 minutes has passed and you have not been attended to, please call 778-379-4392 extension 5.
    – You will be booked for an intake appointment after you have completed your ID verification.

***Please note: Incomplete intake forms will not be processed so please follow the instructions carefully.***

Thank you,
Mango Medical Team – Kingsway, Beresford, Marpole