Last Updated: May 23, 2024

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Please read this before scrolling down: We DO NOT accept new patient referrals from other family doctor’s offices. Priority comes to patients already registered under the wait-list.

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Doctors currently accepting patients: **None**.

**Occasionally, we have locum doctors practicing at our clinic(s). They do not accept patients. Locum doctors are doctors who fills in for another physician while they are on leave/vacation or experience patient overflow.

Intake submissions for any of our family doctors will be automatically rejected unless pre-approved by Mango doctors and/or medical office assistants prior to the submission of your intake forms. Some of our doctors may also have some capacity to take on family members of existing patients. Please contact our clinic via phone for more information before sending any emails.

**Our clinic does not offer internal patient transfers. Once you have an assigned doctor or nurse practitioner at Mango Medical, we do not transfer your files to another doctor in the same clinic. If your family doctor or nurse practitioner is retiring or leaving Mango Medical, we do not transfer or re-assign you to another Mango doctor as all doctors are at full capacity. If you would like your files to be transferred to another clinic, please call our office for more information.

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Only follow these steps to register if we have doctors accepting patients (refer to top):

***Please be aware of our zero-tolerance policy which is available on our front page as we do not tolerate any forms of abuse or harassment.***

  1. Download and complete an Adult intake form; or if you are under the age of 18, a Pediatric intake form. (This form is required for each individual)
    **On the blank line of the first page of the clinic policy form, please put the indicated doctor’s name (please DO NOT put your own name or “Mango Medical Clinic”).**
    **Only complete the transfer of records section only if you had a previous family doctor or was seen at another primary medical clinic. If your family doctor retired or moved overseas from British Columbia, you may need to contact MedRecords to retrieve your previous medical records instead of completing this transfer of records form.**
  2. Please email a PDF copy of the completed forms to: intake@mangomedical.ca 
    **Please put “New Patient Intake – Patient’s Name – Indicated Doctor’s Name” on the title of your email. **
    **Photos of your intake forms will be automatically rejected. Faxes and mailed-on forms will be rejected.**
    **The above email is only monitored for intake submissions. We do not respond to general inquiries.**
    **Do not send links (Apple/Google/Outlook/other third party documents). Due to the rise of phishing attacks and scams, we will not accept this method of submission.**
    **If the doctor you applied for has pre-approved your intake submission verbally or by email, please indicate in your email description. This will be the only way we can check if we can process or decline your intake submission.**
  3. Our staff will either call or email you once we verified that your forms are complete and invite you to book an intake visit with us. Depending on clinic availability and doctor preference, you may be offered the option of: phone, virtual (video call) or in-person intake visits.
    **Do not call or email our office regarding your intake status, you will be contacted accordingly. Repeated attempts are not tolerated and you will be removed from the application process.**
    **You must physically be in British Columbia in order book your intake appointment. If you are out of province or overseas, we cannot book your intake appointment.**
  4. Please visit this link to verify your ID if you received an email or phone call from us to proceed with your intake. If you did not receive an email for follow-up instructions, we will not be able to assist you in the verification room.
    Please patiently wait up to 15 minutes before calling our office as there is a wait time to verify your ID. Hours for ID verification are: Monday to Friday from 9AM to 4:30PM excluding weekends and statutory holidays.
    – Please call to the Beresford office (extension 5) if you are waiting for your ID verification if you have not been attended to. No appointment necessary.
    – Please keep in mind that the ID verification is not part of the intake with your doctor. You will be booked for an intake appointment after you have completed your ID verification.

* ***Please note: Incomplete intake forms will not be processed so please follow the instructions carefully.***

Thank you,
Mango Medical Team – Kingsway, Beresford, Marpole