Patient Rights

Mango Medical Clinic would like you to be aware of your rights as a patient. We believe patient rights are important, and will do our best to make sure they are respected. As a patient at Mango Medical Clinic, you have the right:

  • To be treated with courtesy, dignity, and respect by all Mango Medical Clinic staff.
  • To discuss any complaints regarding your care without fear of getting poor treatment and to have your concerns reviewed in a timely manner with assistance or advocacy as required and, when possible, resolved in a timely manner. You can also, if you prefer to, use our [feedback form] to provide anonymous feedback.
  • To know your primary care physician. You will be attached to one of our long term physicians as your primary doctor, but you may also be seen by another partner in the clinic when your family doctor is unavailable.
  • To know if your care involves the training of health-care providers. You have the right to agree or refuse to participate.
  • To receive complete and current information about your diagnosis, treatment and prognosis in terms you can understand. Explanations should include:
    • A description of the procedure or treatment and why it would be done.
    • The possible benefits.
    • The known serious side effects, risks or drawbacks.
    • Problems during recovery.
    • The chances of success.
    • Other procedures or treatments that could be done.
  • To participate in the planning of your care.
  • To be informed of the results of treatment, positive and negative, expected or unexpected.
  • To receive and read your medical records in a reasonable period of time and a description or explanation of everything in your records. Note that fees apply when providing copies of records.
  • To refuse any procedure, drug or treatment and to be informed of the possible results of your decision.
  • To a safe and secure environment that is supported by infection-control, safety and security services.
  • To personal privacy. Case discussion, consultation, examination and treatment will be conducted to protect each patient’s privacy.
  • To have all communications and records related to your care be kept confidential. Only under very special circumstances will we be legally obliged to disclose your information to the proper authorities, such as: immediate risk to someone’s safety, concerns regarding child’s well being, matters of public health, or with court orders for disclosure.
  • Patients and visitors have a right not to be discriminated against because of race, colour, religion, sex, age, national origin, sexual orientation, disability or source of payment and other factors.
  • To supportive care, including appropriate assessment and management of pain, treatment of uncomfortable symptoms and support of your emotional and spiritual needs, regardless of your medical status or treatment decisions.
  • To be free from all forms of abuse, harassment, exploitation, retaliation, humiliation, and neglect.
  • Anyone, including patients, staff, families, and visitors, can request help with ethical issues surrounding your care.
  • To know if your care involves research or experimental methods of treatment, and to be protected during research and clinical trials. You have the right to agree or refuse to participate.
  • To have you or your representative make informed decisions regarding your care.
  • To include family members or significant others in your care decisions.
  • To be informed about unanticipated outcomes of care, treatment and services.
  • To assign someone, legally, to exercise the rights listed above on your behalf, if you are unable to exercise them.