If you have an urgent medical issue that cannot wait until our next business day, but you don’t think your issue is a medical emergency that warrants an ER visit, you may visit the Burnaby Urgent and Primary Care Clinic which runs until 9pm on weekdays, and 6pm or 8pm on holidays. Unlike a regular walk-in clinic which is subject to a daily volume cap, the Urgent Care Clinic will not close their door before their scheduled shift ends. Check out their hours and service details.

Mango Medical Clinic also provides after-hour telephone coverage for our patients’ urgent medical issues. Please note:

  • This service is only available to patients who have been seen at Mango Clinic (including walk-in patients who have been seen before).
  • The doctors at Mango take turns covering this service, and they usually have a full day scheduled the next day, so please be mindful and only call for urgent medical issues.
  • Since BC MSP does not cover the service of assessing urgent medical issues over telephone after-hours, a fee of $85 (set by Society of General Practitioners and subject to change) is applicable per phone call. The fee is payable by calling our office or upon your next medical appointment.
  • The on-call doctor will do his best to assess the urgency of your medical issue and may recommend treatment suggestions, an urgent next-day appointment at the clinic, and/or when you should visit the emergency room.
  • As the doctor cannot physically see or examine you, you understand that the doctor’s assessment may be limited.
  • You accept the risks involved in having a medical discussion with the doctor, who may be in a public space, over a conventional telephone or cellphone line, which includes privacy breach, loss of signal, or miscommunication.

You may call our usual phone number and connect to the On-Call doctor by following the telephone prompts.