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During the COVID-19 outbreak, we are implementing a MSP-insured (BC Provincial Health Plan) virtual phone service at Mango Medical Clinic. Please follow the instructions below if you need medical attention for a non-urgent issue or if you have concerns about the COVID-19 virus.

** If you don’t have MSP coverage, our fee for a virtual visit is $85.00. Other non-insured fees may apply.

Our current business hours for our virtual service is:

  • Monday to Friday, 10am to 5pm.
  • Saturday and Sunday, 9am to 1pm.

If you need help at any step, please call us: 604-423-4392


Step 1: Are you a Mango patient?

If you have a family doctor or a nurse practitioner at Mango Medical Clinic, you can check our online-booking page to see if your doctor or NP can offer you a telemedicine visit. You can skip the rest of the steps below and book a virtual appointment directly.

Step 2: If your doctor isn’t offering virtual appointments at the moment, or if you don’t have a regular doctor at Mango Medical Clinic

Please fill out the form below. Our assistant will call you within 1 business day (usually within a few hours of the same business day) to arrange for a telemedicine video visit or a phone call-back appointment with one of our doctors.

Step 3: If this is your first time visiting Mango

If you haven’t seen a doctor at Mango Medical, Mango Walk-In, or Mango Virtual Clinic, we need to open a new medical chart for you. Please visit our virtual reception desk during our business hours with your government-issued photo ID (BC Driver’s License is the best option) on a smartphone or a webcam-enabled laptop.